Discover Lush Spa Poole with essential information on treatments, massages, opening times, booking, accessibility and in-store services. Based at 29 High Street in Poole, the shop offers Lush Spa experiences including full-body massages, facials, scalp and foot treatments, sound baths and spa parties alongside its cosmetics range. Treatments can be booked through the Lush app or directly with the spa, with consultations, gifting services and Click & Collect also available from the Poole store.
Lush Spa Poole combines the brand’s colourful handmade cosmetics shop with a dedicated spa offering massages, facials, sound-based treatments and immersive wellbeing experiences. Located on Poole High Street, the store offers everything from skincare and haircare consultations to spa parties and gift experiences. Treatments are designed around combinations of massage, fragrance, music and Lush products, making this a distinctive choice for anyone looking for a spa treatment, massage or self-care experience in Poole.
Address: Lush Spa Poole, 29 High Street, Poole, Dorset, BH15 1AB
Telephone: 01202 672217
Booking: Via the Lush app or directly with the spa
Website: Lush Spa Poole
The shop is located on Poole High Street, within easy walking distance of Poole Quay, the Old Town and the main shopping area.
Lush Spa Poole is more than a standard Lush cosmetics shop. Alongside the familiar range of handmade bath, body, skincare and haircare products, the Poole branch has its own dedicated spa offering a broad menu of treatments.
The spa experience is designed differently from a traditional hotel or health-club spa. Lush combines massage and skincare techniques with fragrance, music and specially selected products to create themed treatments focused on relaxation and wellbeing.
Lush states that its full spa menu is generally available across its spa locations, although individual treatment availability can change. Current experiences include:
The range includes full-body massage, facials, scalp-focused treatments, foot treatments and more holistic experiences.
Several Lush Spa experiences centre around massage.
The Good Hour, for example, is a 70-minute firm full-body massage designed to target areas of tension, while Tailor Made offers a more focused massage experience.
Other treatments use massage alongside music, fragrance and different sensory elements rather than operating as straightforward traditional massage appointments.
Lush Spa also offers several facial treatments, including:
Treatments can incorporate cleansing, massage and fresh Lush skincare products, with some facial experiences lasting around an hour.
The spa menu extends beyond massage and facials.
Lush currently offers a Sound Bath alongside immersive treatments such as Synaesthesia and Highlands. The wider spa concept uses combinations of sound, scent, touch and carefully designed surroundings to create an experience rather than simply providing an individual beauty treatment.
Lush Spa Poole can offer double treatments, allowing two people to experience selected treatments together.
Spa parties are also available and can be arranged directly with the team. Lush advises contacting the spa for information on availability and suitable treatment combinations.
This makes the venue suitable for birthdays, celebrations, couples and small groups as well as individual appointments.
Visitors do not need to book a spa treatment to make use of the Poole store.
Current services include:
Spa treatments can be booked and paid for through the Lush app. Visitors can also telephone the Poole spa directly to arrange an appointment.
Double treatments and spa parties should be arranged directly with the team.
Lush currently requires at least 24 hours' notice for cancellations or rescheduling to avoid losing the full cost of the appointment.
The Poole shop has one small step at the entrance, with a portable ramp available on request. Lush states that the store is wheelchair accessible, although turning space can be limited because the shop floor is relatively compact.
The spa is located on the first floor, and Lush provides a large double treatment room that can offer additional space for customers with accessibility requirements or wheelchair users. Anyone with particular access needs is encouraged to contact the team before visiting so suitable arrangements can be discussed.
Assistance and support dogs are welcome in the shop. There is no customer toilet available in-store.
Spa treatments are available to adults and, under specific conditions, teenagers.
Guests aged 12-15 can receive selected treatments with signed parental consent and a parent or legal guardian present in the room. Those aged 16-17 can access most treatments with parental consent, although Karma is excluded. Guests aged 18 and over can receive the full range of treatments.
Lush Spa Poole is best suited to visitors looking for an experience that sits somewhere between a traditional massage, beauty treatment and immersive wellbeing session.
Unlike a conventional day spa, Lush does not have facilities such as a swimming pool or sauna, so appointments are focused specifically around the booked treatment.
Guests complete a health questionnaire on arrival, and treatments may need to be adapted depending on health information provided. Visitors who are pregnant, have particular medical considerations or require accessibility support should contact the spa before booking.
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